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<div class="rich-text-wrapper flex flex-col"><h2 class="heading-2 mb-2 mt-6 [&amp;+_h2]:mt-2 [&amp;+_p]:mt-0 [&amp;+_ul]:mt-0"><strong>Do you have a formal complaint?&nbsp;</strong></h2><p class="my-2 leading-relaxed">We
 strive to give you the best possible service and we take your feedback 
seriously. If you wish to make a formal complaint, you can:&nbsp;</p><ul class="relative my-2 ml-6 list-inside list-disc space-y-2 [&amp;&gt;li]:list-none [&amp;&gt;li]:before:absolute [&amp;&gt;li]:before:-left-4 [&amp;&gt;li]:before:text-gray-500 [&amp;&gt;li]:before:content-['–']"><li class="leading-relaxed">email us at&nbsp;<a href="mailto:complaints@bitvavo.com" target="_self" title="" class="cursor-pointer items-center justify-center rounded-lg font-medium transition-colors focus-visible:outline-none focus-visible:ring-1 focus-visible:ring-gray-400 disabled:pointer-events-none disabled:opacity-50 dark:focus-visible:ring-gray-800 text-bitvavo-blue-primary underline-offset-[5px] hover:text-bitvavo-blue-primary hover:underline dark:text-bitvavo-blue-quinary inline h-auto whitespace-pre-wrap p-0 text-[length:inherit] [&amp;&gt;u]:no-underline"><u>complaints@bitvavo.com</u></a>&nbsp;with a subject line containing “Formal Complaint”;&nbsp;</li><li class="leading-relaxed">using our <a href="https://support.bitvavo.com/hc/en-us/articles/4405241987857" target="_self" title="" class="cursor-pointer items-center justify-center rounded-lg font-medium transition-colors focus-visible:outline-none focus-visible:ring-1 focus-visible:ring-gray-400 disabled:pointer-events-none disabled:opacity-50 dark:focus-visible:ring-gray-800 text-bitvavo-blue-primary underline-offset-[5px] hover:text-bitvavo-blue-primary hover:underline dark:text-bitvavo-blue-quinary inline h-auto whitespace-pre-wrap p-0 text-[length:inherit] [&amp;&gt;u]:no-underline">web form</a>; or</li><li class="leading-relaxed">send us a letter by post to Bitvavo B.V., Keizersgracht 281, 1016 ED Amsterdam, The Netherlands&nbsp;</li></ul><p class="my-2 leading-relaxed">Complaints will be addressed and responded to free of charge.&nbsp;</p><p class="my-2 leading-relaxed">Complaints may be submitted in English, Dutch, German, French, Spanish, Italian.&nbsp;</p><p class="my-2 leading-relaxed">The following information is required for processing the complaint:&nbsp;</p><ul class="relative my-2 ml-6 list-inside list-disc space-y-2 [&amp;&gt;li]:list-none [&amp;&gt;li]:before:absolute [&amp;&gt;li]:before:-left-4 [&amp;&gt;li]:before:text-gray-500 [&amp;&gt;li]:before:content-['–']"><li class="leading-relaxed">Complete contact details (name, address, email address) of User;</li><li class="leading-relaxed">Reason for the complaint (e.g. buy/sell order, costs and fees, other);</li><li class="leading-relaxed">A comprehensive description of the situation;</li><li class="leading-relaxed">Copies of relevant documents, if available.&nbsp;</li></ul><p class="my-2 leading-relaxed">We
 aim to solve your issue within 10 business days, and it could take up 
to two months from our acknowledgment that we have received your 
complaint.&nbsp;</p><p class="my-2 leading-relaxed">If you are not satisfied 
with the way we handled your complaint, you can refer the matter to the 
competent court under the User Agreement.&nbsp;</p><p class="my-2 leading-relaxed"><strong>PLEASE NOTE&nbsp;</strong></p><p class="my-2 leading-relaxed">If you file a complaint it is possible to send a copy to&nbsp;<strong>AFM - Authority For Financial Markets Information Line in the Netherlands</strong>.
 The AFM is able to decide whether we have violated the rules or to 
investigate our practices. The AFM will not provide any remarks to the 
complaint or offer a solution in the dispute. See&nbsp;<a href="https://www.afm.nl/en/consumenten/klachten" target="_self" title="" class="cursor-pointer items-center justify-center rounded-lg font-medium transition-colors focus-visible:outline-none focus-visible:ring-1 focus-visible:ring-gray-400 disabled:pointer-events-none disabled:opacity-50 dark:focus-visible:ring-gray-800 text-bitvavo-blue-primary underline-offset-[5px] hover:text-bitvavo-blue-primary hover:underline dark:text-bitvavo-blue-quinary inline h-auto whitespace-pre-wrap p-0 text-[length:inherit] [&amp;&gt;u]:no-underline"><u>https://www.afm.nl/en/consumenten/klachten</u></a>&nbsp;for (contact) details.&nbsp;</p></div>

Complaints

<div class="overflow-x-clip py-20 md:py-32 x-layout"><div class="flex flex-col gap-20 md:gap-32"><div class=""><div class="flex flex-col items-center justify-between gap-8 md:flex-row md:gap-16 lg:gap-32"><div class="flex flex-1 flex-col gap-6 md:gap-12"><div class="flex flex-col gap-6 text-center md:text-start" align="center"><h1 class="heading-1 text-6xl/tight lg:text-7xl/tight"><span class="[&amp;&gt;p:first-of-type]:mt-0 [&amp;&gt;p:last-of-type]:mb-0 first:[&amp;&gt;p]:mt-0 last:[&amp;&gt;p]:mb-0 [&amp;&gt;*]:m-0">Affiliate Program</span></h1><div class="subtitle"><span class="[&amp;&gt;p:first-of-type]:mt-0 [&amp;&gt;p:last-of-type]:mb-0 first:[&amp;&gt;p]:mt-0 last:[&amp;&gt;p]:mb-0">Become an affiliate partner and receive a commission starting at 15% on all trading fees paid by users you have referred.</span></div></div><span style="">Become an affiliate</span></div><div class="flex-1 items-center justify-end hidden md:flex"><picture><source media="(max-width: 767px)"></picture></div></div></div><div class=""><div class="flex flex-col gap-6 md:gap-16"><div class="grid grid-cols-1 md:grid-cols-3"><div class="border-b p-8 first:pt-0 last:border-0 last:pb-0 md:border-b-0 md:border-r md:px-4 md:py-0"><div class="flex flex-col items-center gap-2 text-center"><h4 class="heading font-sans text-4xl/tight text-bitvavo-blue-primary dark:text-bitvavo-blue-quinary">15%</h4><div class="subtitle px-5 text-lg"><span class="[&amp;&gt;p:first-of-type]:mt-0 [&amp;&gt;p:last-of-type]:mb-0 first:[&amp;&gt;p]:mt-0 last:[&amp;&gt;p]:mb-0">Commission on trading fees.</span></div></div></div><div class="border-b p-8 first:pt-0 last:border-0 last:pb-0 md:border-b-0 md:border-r md:px-4 md:py-0"><div class="flex flex-col items-center gap-2 text-center"><h4 class="heading font-sans text-4xl/tight text-bitvavo-blue-primary dark:text-bitvavo-blue-quinary">27</h4><div class="subtitle px-5 text-lg"><span class="[&amp;&gt;p:first-of-type]:mt-0 [&amp;&gt;p:last-of-type]:mb-0 first:[&amp;&gt;p]:mt-0 last:[&amp;&gt;p]:mb-0">Countries supported by our affiliate program.</span></div></div></div><div class="border-b p-8 first:pt-0 last:border-0 last:pb-0 md:border-b-0 md:border-r md:px-4 md:py-0"><div class="flex flex-col items-center gap-2 text-center"><h4 class="heading font-sans text-4xl/tight text-bitvavo-blue-primary dark:text-bitvavo-blue-quinary">€</h4><div class="subtitle px-5 text-lg"><span class="[&amp;&gt;p:first-of-type]:mt-0 [&amp;&gt;p:last-of-type]:mb-0 first:[&amp;&gt;p]:mt-0 last:[&amp;&gt;p]:mb-0">Unlimited earning potential from Bitvavo referrals.</span></div></div></div></div></div></div><div class=""><div class="flex flex-col gap-12"><div class="flex w-full flex-col gap-5 text-center md:text-start md:ml-auto md:w-1/2"><div class="flex flex-col gap-3"><span class="text-sm font-semibold text-bitvavo-blue-primary md:text-base">Why do it?</span><h2 class="heading-2 font-display">Drive the growth of digital assets</h2></div><p class="subtitle">Referring to Bitvavo is a win-win situation.</p></div><div class="grid grid-cols-1 gap-16 md:grid-cols-2 md:items-center"><div class="flex flex-col gap-8"><div class="flex items-start gap-5"><div class=""><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-circle-check size-6 shrink-0 text-bitvavo-blue-primary dark:text-bitvavo-blue-quinary"></svg></div><div class="flex flex-col gap-2"><p class="subtitle text-base">Your referrals enjoy a trusted trading platform</p></div></div><div class="flex items-start gap-5"><div class=""><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-circle-check size-6 shrink-0 text-bitvavo-blue-primary dark:text-bitvavo-blue-quinary"></svg></div><div class="flex flex-col gap-2"><p class="subtitle text-base">You generate a passive income</p></div></div><div class="flex items-start gap-5"><div class=""><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-circle-check size-6 shrink-0 text-bitvavo-blue-primary dark:text-bitvavo-blue-quinary"></svg></div><div class="flex flex-col gap-2"><p class="subtitle text-base">Together we make digital assets more accessible</p></div></div></div><div class="flex-1 items-center justify-center hidden md:flex order-first"><picture><source media="(max-width: 767px)"></picture></div></div></div></div><div class=""><div class="flex flex-col gap-6 md:gap-16"><div class="flex flex-col gap-6"><div class="flex flex-col gap-8 text-center md:pr-8 md:mx-auto md:max-w-3xl md:items-center md:text-center"><h2 class="heading-2 font-sans"> </h2><p class="subtitle px-4 md:px-0"></p></div></div><div class="flex flex-col gap-6 md:grid md:grid-cols-3"><div class="rounded-xl border p-6 shadow"><div class="flex flex-col gap-4"><div class="grid size-10 place-content-center rounded bg-bitvavo-grey-quaternary dark:bg-gray-800"><span class="heading font-sans text-xl">1</span></div><div class="flex flex-col gap-1"><h4 class="heading font-sans text-xl">Sign up</h4><p class="subtitle text-base">First,
 create a Bitvavo account. Try us out for yourself, enjoy our instant 
transfers and platform, and receive your affiliate link.</p></div></div></div><div class="rounded-xl border p-6 shadow"><div class="flex flex-col gap-4"><div class="grid size-10 place-content-center rounded bg-bitvavo-grey-quaternary dark:bg-gray-800"><span class="heading font-sans text-xl">2</span></div><div class="flex flex-col gap-1"><h4 class="heading font-sans text-xl">Share your link</h4><p class="subtitle text-base">Share your link among your friends, on your website or on your social media pages. When they start trading, you start earning.</p></div></div></div><div class="rounded-xl border p-6 shadow"><div class="flex flex-col gap-4"><div class="grid size-10 place-content-center rounded bg-bitvavo-grey-quaternary dark:bg-gray-800"><span class="heading font-sans text-xl">3</span></div><div class="flex flex-col gap-1"><h4 class="heading font-sans text-xl">Receive commission</h4><p class="subtitle text-base">A commission of 15% of fees from accounts you have referred will be deposited to your Bitvavo account. Easy as that.</p></div></div></div></div></div><div></div></div><div class=""><div class="flex flex-col gap-12"><div class="flex w-full flex-col gap-5 text-center md:text-start md:w-1/2"><div class="flex flex-col gap-3"><span class="text-sm font-semibold text-bitvavo-blue-primary md:text-base">Refer across Europe</span><h2 class="heading-2 font-display"><br></h2><h2 class="heading-2 font-display">Made in Amsterdam, for Europeans</h2></div><p class="subtitle">As a proud European crypto exchange, we do our best to support traders from as many EU countries as possible.</p></div><div class="grid grid-cols-1 gap-16 md:grid-cols-2 md:items-center"><div class="flex flex-col gap-8"><div class="flex items-start gap-5"><div class=""><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-circle-check size-6 shrink-0 text-bitvavo-blue-primary dark:text-bitvavo-blue-quinary"></svg></div><div class="flex flex-col gap-2"><p class="subtitle text-base">27 supported countries</p></div></div><div class="flex items-start gap-5"><div class=""><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-circle-check size-6 shrink-0 text-bitvavo-blue-primary dark:text-bitvavo-blue-quinary"></svg></div><div class="flex flex-col gap-2"><p class="subtitle text-base">Suitable for starting &amp; experienced users</p></div></div><div class="flex items-start gap-5"><div class=""><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-circle-check size-6 shrink-0 text-bitvavo-blue-primary dark:text-bitvavo-blue-quinary"></svg></div><div class="flex flex-col gap-2"><p class="subtitle text-base">Available on desktop &amp; mobile</p></div></div></div><div class="flex-1 items-center justify-center hidden md:flex"><picture><source media="(max-width: 767px)"></picture></div></div></div></div><div class="grid gap-12 lg:gap-16 grid-cols-1 md:grid-cols-3"><div class="flex flex-col gap-3"><h3 class="heading-4"><span class="mr-2 inline-block align-sub"><svg xmlns="http://www.w3.org/2000/svg" width="28" height="28" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-zap shrink-0 text-bitvavo-blue-primary dark:text-bitvavo-blue-quinary size-7"></svg></span>Promotional assets</h3><div class="subtitle md:text-lg"><span class="[&amp;&gt;p:first-of-type]:mt-0 [&amp;&gt;p:last-of-type]:mb-0 first:[&amp;&gt;p]:mt-0 last:[&amp;&gt;p]:mb-0">Use a wide range of promotional assets offered by Bitvavo, such as <a href="https://bitvavo.com/assets/static/widget/" class="inline-flex cursor-pointer items-center justify-center whitespace-nowrap rounded-lg text-sm font-medium transition-colors focus-visible:outline-none focus-visible:ring-1 focus-visible:ring-gray-400 disabled:pointer-events-none disabled:opacity-50 dark:focus-visible:ring-gray-800 text-bitvavo-blue-primary underline-offset-[5px] hover:text-bitvavo-blue-primary hover:underline dark:text-bitvavo-blue-quinary h-auto p-0 leading-normal" style="font-size: inherit;">trading widgets</a>,
 chart widgets, screenshots, banners, logos and content. Create a 
lasting impression on your visitors by using the assets provided by 
Bitvavo. Easy to implement, free to use.</span></div></div><div class="flex flex-col gap-3"><h3 class="heading-4"><span class="mr-2 inline-block align-sub"><svg xmlns="http://www.w3.org/2000/svg" width="28" height="28" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-check-check shrink-0 text-bitvavo-blue-primary dark:text-bitvavo-blue-quinary size-7"></svg></span>Outstanding reputation</h3><div class="subtitle md:text-lg"><p class="my-2 leading-relaxed [&amp;&gt;p:first-of-type]:mt-0 [&amp;&gt;p:last-of-type]:mb-0 first:[&amp;&gt;p]:mt-0 last:[&amp;&gt;p]:mb-0">Confidently
 share your affiliate link with your friends, thanks to the good 
reputation of Bitvavo. Our transparent pricing, clear communication, 
easy to use platform, low fees, security measures and reliable bank 
relations allow you to share your affiliate link with full confidence.</p></div></div><div class="flex flex-col gap-3"><h3 class="heading-4"><span class="mr-2 inline-block align-sub"><svg xmlns="http://www.w3.org/2000/svg" width="28" height="28" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-user shrink-0 text-bitvavo-blue-primary dark:text-bitvavo-blue-quinary size-7"></svg></span>Dedicated support</h3><div class="subtitle md:text-lg"><span class="[&amp;&gt;p:first-of-type]:mt-0 [&amp;&gt;p:last-of-type]:mb-0 first:[&amp;&gt;p]:mt-0 last:[&amp;&gt;p]:mb-0">Access
 to committed support agents underpin the relationship between Bitvavo 
and its affiliates. This attitude results in fruitful cooperations in 
the form of special marketing actions, conversion optimization feedback,
 customized promotional content and rapid troubleshooting.</span></div></div></div><div class="flex flex-col items-center gap-8 text-center"><h3 class="heading-2">Start referring today</h3><p class="subtitle md:max-w-2xl">Sign up, get your link, and start earning.</p><a href="https://support.bitvavo.com/hc/en/articles/4405060886161-How-can-I-open-a-Bitvavo-affiliate-account" target="_self" class="inline-flex cursor-pointer items-center justify-center whitespace-nowrap rounded-lg font-medium transition-colors focus-visible:outline-none focus-visible:ring-1 focus-visible:ring-gray-400 disabled:pointer-events-none disabled:opacity-50 dark:focus-visible:ring-gray-800 bg-bitvavo-blue-primary text-gray-50 shadow hover:bg-bitvavo-blue-secondary h-11 px-6 py-2 text-base md:w-fit" id="cta_become_affiliate_singup">Become an affiliate</a></div></div></div>

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Bitvavo is a Crypto Currency Exchange Platform.